- Damaged Upon Delivery
- Received An Incorrect Product
- Clearance Items
- Making Changes to An Order After It has been Placed
- Invalid Reasons
- Customized Design Products are non-refundable
- To be eligible for a Return, your item(s) must shipped back to us in its original packaging to our processing facility in Asia.
- Please contact customer service email@example.com to initiate the return process and we will provide you with a return address.
- Return Shipping cost is not covered by Home Arcade and must be trackable
- There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
In order to process your return and for you to receive your full refund please follow the steps below:
Products can only be refunded if they are still in their original condition and packaging. Products that are damaged by the customer will not be eligible for a full refund.
Request your Return Claim Number by emailing firstname.lastname@example.org
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Return Shipping address (where the product is shipped from) will be provided to you when you reach us for the Return Claim number.
Upon receiving your package, your item(s) will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to you via the email address you used when making your original purchase.
Late or Missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of the above and you still have not received your refund yet, please contact us at: email@example.com
2. DAMAGED PRODUCT UPON DELIVERY
If the product and package arrives damaged due to Transit and Shipping, please contact us right away and include any pictures and videos of the damages on product as well as the package it was shipped in**.
If the console does not work properly, you are backed by our warranty and support. We promise to make it right to you by offering any replacement parts to ensure the console is properly working. Installation instructions available upon request.
** If the product was delivered via the method Express Global Shipping, please contact your local delivering company as open a case with the delivering party (ie. DHL/Fedex) and provide us the claim ID and we will work with you to remedy the situation promptly.
Send an email via Contact Us with the following info:
- Full Name
- Order Number #
- Claim ID
- Attached Photos or Video (required)
3. RECEIVED AN INCORRECT PRODUCT
4. EXCHANGES (if applicable)
We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org
5. CLEARANCE ITEMS
- All Clearance Items are clearly marked as Final Sale in the Product Description, unfortunately there is No Exchange and No Refund on clearance products
- Electronic products and/or Home appliances are provided with Technical Support and Replacement Parts in case the product is delivered defective and or damaged.
It usually takes us 1-2 days to ship out your order.
Changing my Order
Canceling my Order
- If you cancel your order BEFORE it has been Shipped, you will be assessed a 15% non-refundable cancellation fee for charges assessed to us for refunds by the associated credit card company and for processing your order.
7. INVALID REASONS
- Buyer no longer wants the items - this is a common example which we cannot honor if we want to continue offering great value at Home Arcade.
- The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted and placed, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
7. SHIPPING & FAQ
Can I refuse delivery of my order if I change my mind after ordering?
- Any orders that are unable to be delivered due to refusal of accepting the order, forgetting to pay for duty, refusing to pay for duties, will be charged a $100 restocking fee to cover all shipping and handling charges. Once an order has been fulfilled and placed with the courier there are no refunds and the sale is considered complete. We will happily cancel and refund any orders that have not yet been shipped from our factory. (Excludes Custom Design orders which are nonrefundable)
- For more information about Shipping & Warranty, please visit www.homearcadefans.com/faq
If you have any questions about our Return Policy, please contact us anytime at email@example.com or visit us at our Contact Page.